At CHUNSHANG TRADING CO., LIMITED, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, we are here to assist you through a transparent and straightforward return process.

1. Return Window

You have 14 calendar days from the date you received your item to request a return. Requests submitted after this 14-day window unfortunately cannot be accepted.

2. Return Eligibility Conditions

To be eligible for a return, your item must meet all of the following requirements:

• The item must be unused, unworn, and in the exact same condition that you received it.
• The item must be in its original, undamaged product packaging with all tags, manuals, and accessories included.
• Proof of purchase (such as your order number, confirmation email, or receipt) must be provided.

3. How to Initiate a Return

To start a return, please follow these steps:

1. Contact our customer support team via email at support@zenx.work with your order number and the reason for your return.
2. If your return is approved, we will provide you with the designated return shipping address and detailed instructions.
3. Ship the item back using a traceable shipping method and share the tracking number with us.

4. Refund Process & Timeline

Once we receive and inspect your returned item at our facility, we will notify you via email regarding the approval or rejection of your refund. If approved, your refund will be processed automatically, and a credit will be applied to your original method of payment within 5 to 10 business days (depending on your financial institution's processing time).

5. Shipping Costs for Returns

Customers are responsible for paying their own shipping costs for returning items unless the return is due to our error (e.g., receiving a defective, damaged, or incorrect item). Original shipping charges are non-refundable.

6. Questions & Support

If you have any questions or require further assistance regarding our return policy, please do not hesitate to contact us:

Email: support@zenx.work