At CHUNSHANG TRADING CO., LIMITED, we are committed to providing an efficient, transparent, and reliable shipping experience for all our customers worldwide. Please review our shipping guidelines and timeframes below.

1. Order Processing Time

Once your payment has been successfully verified and authorized, our team initiates the order preparation phase. Orders are typically processed, quality-inspected, and packaged within 1 to 3 business days (excluding weekends and public holidays).

2. Shipping Carriers & Delivery Times

To ensure your items arrive safely and promptly, we partner with industry-leading global logistics providers. Depending on your destination and the service selected at checkout, your order will be shipped via:

• DHL / FedEx / UPS: Express international delivery, typically taking 5 to 10 business days depending on the destination region.
• Standard Air Mail / Special Lines: Reliable economic delivery, typically taking 10 to 20 business days.

Note: Transit times are estimates provided by the carriers and do not account for potential customs clearance delays or unforeseen local postal disruptions.

3. Shipping Costs

Shipping fees are calculated automatically at checkout based on the weight, dimensions, and delivery address of your order. We occasionally offer promotional free shipping events, which will be explicitly displayed during the checkout process.

4. Order Tracking

Once your package has been handed over to the carrier, you will receive a shipment confirmation email containing your tracking number and a link to monitor your parcel's progress in real time.

5. Customs, Duties, and Taxes

Import duties, taxes, and brokerage fees are not included in the product price or shipping cost. These charges are the buyer's responsibility and vary by country. Please check with your local customs office to determine what these additional costs will be prior to purchasing.

6. Shipping Support

If you have any questions regarding your delivery status or require assistance with tracking your package, please contact our support team:

Email: support@zenx.work